When will the road surfacing works take place?
The site team will be conducting a full survey of the development and will be agreeing on the works to the road surfacing which will require sign-off by the council and aim to start the works late April 2022. Residents will be notified in advance when works are taking place so access arrangements can be agreed
Are there anymore street signage going up?
All the street signage that had errors have now been rectified. There is no further signage to go up except for Phase 3 as we are still in build stages.
Why do I keep getting strong smells within my home coming from the bathroom or kitchen?
It is essential that you need to regularly run showers and taps to avoid them from becoming dry as this could cause an odour smell. Also please check that there is no blockage from your outside drains in your home. If the matter still persists please contact customer care.
Servicing of the heat pump
It is essential that you service your heat pump on an annual basis from the date you completed. If there are issues within the heating system and no servicing has been done, you will be charged. Joule have recently notified us that they are unable to provide an annual servicing system, but you can still contact them and they will be able to provide you with details of other companies you can contact.